Thank you for using http://ankkcares.com ("the Website"). This Refund Policy explains the terms and conditions for refunds related to services or products purchased through this ecommerce platform.

The products sold on http://ankkcares.com are specially ordered for the user and, being diagnostic test kits, are temperature-sensitive and require special storage care & packing. These products are not eligible for any type of refund at all.

Users can choose to cancel the order within 1 hour after placing the order. Beyond this time, orders shall be non-cancellable.

The products are specialized product(s) made/ordered/imported especially for the buyer or user, and delivery time varies from brand to brand & product to product. If the Website is unable to provide/deliver the ordered product(s) even after 90 days, the user may choose to request a refund.

To request a refund for services rendered or products purchased on this website, please contact our customer support team with the necessary details and reason for the refund. Additional information, such as proof of purchase or supporting documents, may be required. If the request meets the eligibility criteria, it will be processed; otherwise, it will be rejected.

Refunds, if approved, will be processed either by issuing a cheque in favour of the account holder or using the original payment method. After approval, the refund may take a minimum of 15 days and can vary depending on the case.

Refunds will be subject to deduction of packing charges, packaging charges, logistics, transportation & delivery charges, if incurred—regardless of the reason for which the refund is approved.

The Company reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the updated policy on the Website. It is assumed that users have reviewed the return & refund policy for specific product(s) or service(s) before placing an order.

For any inquiries or to initiate a refund request, please contact our customer support team at ankkcares@gmail.com.